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Senior Manager - Customer Support - Module Quality
Own the development and implementation of the module quality control framework for customer support
Mundra, Gujarāt, India
Senior
4 days ago
Adani
Diversified Indian conglomerate operating in ports, energy, infrastructure, logistics, and resources with a strong focus on large-scale infrastructure development.
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Quality Control Manager
Responsibilities:
Quality Control Documentation & Procedures:
- Develop and maintain quality control documentation and procedures related to customer service.
Internal Audits:
- Conduct internal audits to ensure compliance with customer service standards and identify areas for improvement.
CAPA Compliance & Monitoring:
- Oversee the implementation and monitoring of Corrective and Preventive Actions (CAPA) to address customer complaints effectively.
Capturing Customer Voices:
- Use customer satisfaction surveys to capture and analyze customer feedback and identify areas for improvement.
Training and Development:
- Train and develop team members on customer service protocols, complaint handling, and best practices.
Use of Digital Platforms and Tools:
- Implement and manage digital platforms and tools for capturing and tracking customer feedback and service performance.
Documentation and Reporting:
- Maintain accurate records and prepare detailed reports on customer service activities, including CAPA status, customer feedback, and team performance.
Key Stakeholders - Internal:
- Customer Service Team
- Quality Assurance Team
- Production Teams
- Sales Managers
Key Stakeholders - External:
- Customers
- Service Providers
- Regulatory Bodies
- External Consultants
Qualifications:
Educational Qualification:
- B.Tech in Engineering.
- Desired: BE/B.Tech.
Work Experience (Range of years):
- Min 12-18 years in customer service management with quality experience. Proven skills in managing customer service operations, addressing quality-related issues, and improving service processes.
Certification:
N/A
Job Info:
Job Identification: 40300
Job Category: Engineering
Locations: Mundra Solar Technopark Pvt Ltd, Mundra, Gujarat, 370435, IN
Apply Before: 02/28/2026, 07:45 AM
Job Schedule: Full time
About Adani
Diversified Indian conglomerate operating in ports, energy, infrastructure, logistics, and resources with a strong focus on large-scale infrastructure development.