Sales Operations Specialist - Copper Business

Job Title

Roles and Responsibilities

Handle the end-to-end sales backoffice process, including data entry and operations in SAP4HANA and CRM

Implement policies and procedures for contract administration, customer verification, customer onboarding, invoicing, payment, and dispute resolution

Prepare and manage ocean vessel Bill of Lading (BL) documentation and shipment documents

Coordinate with internal and external stakeholders, such as sales, finance, taxation, legal, logistics, and customers, to ensure smooth and timely execution of contracts

Monitor and report on the performance and status of contracts, sales, and revenue, MIS preparation and circulation

Process and manage sales orders, quotes, and invoices, debtor's collection, TDS certificate collection for account TDS credit

Mitigate risks and issues related to contract administration. Maintain records hygiene for all transactions with focus on corporate governance. Perform other administrative tasks as required

Highlight any deviations from standard operating procedures (SOPs) and ensure full compliance with the best practices and industry regulations

Perform UAT for new projects / systems, contribute in digital process blueprinting and implementation

Contract Management: Accurate and up-to-date contract database in ERP and CRM systems (contract database accuracy rate) Timely contract renewal and termination management Compliance with legal and regulatory requirements

Sales Support: Prompt and accurate responses to sales and marketing team queries (response time and accuracy rate) Increased sales team productivity Reduced contract cycle time

Process Improvement: Process cycle lead time reduction Improved contract visibility Minimized financial and reputational risks Clear and timely communication of contract-related information Strong relationships with stakeholders

Internal: Finance, Production, Legal, Taxation, Logistics, IT, Ports, Insurance

External: Customers, Transporters, Laboratories, Surveyors, Vessel Owners, Vessel Agents, Other Service Providers, Governmental Institutions, Consultants