Duty Manager - Airside Operations

Responsibilities

Team Handling and Shift Management: Coordinate team activities, assigning tasks, and overseeing shift schedules to maintain smooth and continuous airport operations. Effective team handling and shift management are crucial for minimizing delays, maintaining safety standards, and enhancing overall airport efficiency.

Oversee Daily Airside Operations: Supervise daily airside activities, ensuring efficient aircraft movements and ground handling processes. Optimize shift schedules and manpower allocation to manage peak times and minimize operational disruptions.

Compliance with Safety and Regulatory Standards: Conduct regular safety audits and ensure that airside operations adhere to current safety regulations and industry standards. Implement and enforce safety protocols, and manage training programs to keep staff updated on compliance requirements.

Emergency Response and Incident Handling: Develop and lead emergency response plans, coordinating with response teams and emergency services during incidents. Quickly address and resolve emergencies to minimize disruptions and ensure staff readiness for emergency situations.

Coordinate with Airlines and Ground Services: Facilitate communication between the airport, airlines, and ground service providers to ensure smooth operational flow. Address and resolve any operational issues or special requests from airlines, ensuring adherence to airport procedures.

Monitor and Report on Airside Performance Metrics: Track and report on key performance indicators such as aircraft movements, safety violations, and preliminary investigation undertaken for incidents/accidents to assess airside operational efficiency. Analyze performance data and generate reports for senior management to support strategic decision-making.

Key Stakeholders - Internal: Lead - Airside Operations, Air Traffic Control (ATC), Ground Handling Teams, Terminal Operations Team, Facilities Team, Airport Security, Maintenance and Engineering Department, Customer Service Teams, IT Department, Safety and Compliance Department, Marketing and Communications Department.

Key Stakeholders - External: Airlines, Regulatory Authorities (e.g., FAA, ICAO), Ground Handling Service Providers, ATC, Local Emergency Services, Passengers, Cargo Operators, Fuel Suppliers, Vendors and Contractors.