Software Engineer, Messaging Experience - Remote Eligible

Software Engineer, Messaging Experience

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations–and counting–are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner's personal growth. That's why our values are rooted in driving progress and continuous improvement. If you're ambitious and eager to grow, Ada could be the place for you.

The Messaging Experience team builds and evolves Ada's core chat experience, social channels and SDKs - the "front door" to millions of customer interactions every day. Our work directly impacts the usability, performance, and reliability of Ada's AI Agent across web and mobile platforms.

As an Engineer on the Messaging Experience team, you'll focus on building accessible, high-quality chat interfaces and SDKs that help Ada's clients seamlessly integrate our product into their own environments.

You'll be primarily frontend-leaning, working with modern web technologies to craft engaging, performant user experiences. You'll also have opportunities to deepen your backend and AI engineering skills by contributing to our chat platform APIs, event pipelines, and integrations with Ada's Reasoning Engine.

You will:

• Ship well-tested, maintainable code with clear validation steps.
• Help evolve our SDK architecture to improve performance, developer experience, and scalability.
• Debug cross-platform issues and ensure consistency across browsers, devices, and frameworks.
• Contribute to the development of new chat features that enhance automation, personalization, and reliability.
• Pair to learn more about message routing, queueing, and AI-powered messaging flows.
• Document edge cases, risks, and architectural decisions to strengthen team knowledge.
• Continuously improve our build, test, and deployment loops to reduce friction in development.

About You:

• 2+ years of professional software development experience
• Strong experience with JavaScript/TypeScript and frameworks like React
• Experience building or maintaining SDKs, libraries, or developer-facing components
• Familiarity with Node.js, Express, or similar backend frameworks, or an eagerness to learn
• Understanding of RESTful APIs, authentication, and web standards
• Strong sense of ownership and attention to detail in UI/UX implementation
• Experience with testing tools
• Interest in learning about AI-driven systems and how conversational interfaces work under the hood
• Excellent collaboration and communication skills - you thrive in cross-functional environments with product, design, and QA
• Curiosity, initiative, and commitment to continuous learning and improvement

Outcomes:

• Deliver high-quality SDK features that improve the usability and reliability of Ada's chat platform
• Grow into a well-rounded full-stack engineer by contributing across frontend, backend, and AI integration work
• Help modernize our SDK architecture for enterprise scalability
• Strengthen our developer experience through great documentation, testing, and tooling
• Participate in on-call rotations and respond to production issues for the services the team owns
• Bring ideas and perspective to level up our engineering practices and team culture

Benefits:

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks:

• Flexible work schedule
• Remote-first, in-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.