Application Support Analyst

Application Support Analyst

As an Application Support Analyst, you'll be a key player in ensuring our activ8 system runs smoothly. You'll be the first point of contact for users, helping resolve issues, improve performance, and contribute to the ongoing success of our platform. We have offices in Aberdeen and Edinburgh and are open to hybrid working in either location.

On a typical day, you'll be:

• Handling queries from customers and internal stakeholders, monitoring and resolving incidents, and maintaining activ8 sites
• Prioritising and triaging issues based on urgency and business impact
• Maintaining knowledge base articles and detailed logs for recurring issues
• Accurately recording incidents and service requests, ensuring timely follow-up and resolution
• Supporting testing and verification of customer configurations and customisations
• Collaborating with analysts, developers, and infrastructure teams to solve problems
• Monitoring application performance and escalating issues when needed

Does this sound like you?

• Degree in IT, Computer Science, or a related field
• Strong problem-solving mindset and eagerness to learn
• Ability to work under pressure and meet deadlines
• Excellent communication skills and a customer-focused approach
• Familiarity with business applications (e.g., Microsoft 365, ERP systems, HR platforms) or willingness to learn
• Collaborative team player with a proactive attitude
• High level of personal drive and motivation, with a passion for improving services and products

About activpayroll

From our entrepreneurial origins as a founder led start up, to a high performing global player working with some of the world's most recognisable brands, activpayroll has both a fantastic history and masses of future potential. Our story began in 2001, when our founder saw a gap in the market to support the oil and gas industry. Today, we are a leading global professional service organisation, providing integrated global and domestic payroll solutions, expatriate taxation services, global HR services and online HR people management tools to over 1,200 companies in more than 150 countries worldwide. Hiring people is more than an investment of time and money – it's an investment of trust. You trust us to help you realise your fullest potential, work with brilliant people and recognise your achievements. In return, we trust your abilities, we trust your instincts and are fully behind you to deliver the great work you are capable of - empowering you to make the tough calls and valuing your opinions, ideas and abilities.