Operations Associate - Order Management - Remote Eligible

Operations Associate

We are seeking a dedicated and meticulous Operations Associate to support our order management team. You will manage wholesale orders from sale through final delivery, ensuring a smooth, accurate, and positive experience for both buyers and sellers. This role involves day-to-day order management, proactive communication, documentation, and issue resolution. If you have a sharp eye for detail and enjoy solving complex problems, we want to hear from you!

Key Responsibilities

Order Management

• Own the full lifecycle of assigned orders, from understanding buyer and seller preferences to ensuring timely and accurate delivery.

Buyer and Seller Communication

• Serve as the central point of contact for all stakeholders.
• Provide proactive updates to buyers on order status and delivery timelines.
• Collect regular updates from sellers and ensure accurate fulfillment along delivery timelines.

Logistics Coordination

• Coordinate shipments between sellers, 3PLs, and buyers.
• Collect accurate shipment information, analyze freight quotes, and route shipments in enterprise transportation management systems.

Issue Resolution

• Respond promptly and professionally to customer complaints.
• Investigate the root cause of issues and deliver a positive resolution.
• Minimize revenue loss through effective problem-solving.

Documentation & Recordkeeping

• Maintain timely and accurate order updates in internal systems.
• Track critical documents (BOLs, POs, etc.) to ensure accountability and transparency.

Process Improvement

• Analyze order processing, fulfillment, shipping, and delivery workflows.
• Provide recommendations to enhance efficiency, accuracy, and overall customer experience.

Cross-Functional Support

• Adapt quickly and support functions across Sales, Operations, and Accounting as business needs evolve.