Bilingual Customer Service Agent (english / Spanish) - Remote Eligible

Bilingual Customer Service Agent

We are seeking a Bilingual Customer Service Agent fluent in English and Spanish to support customer interactions across calls and messaging channels. This role is ideal for someone who is customer-focused, detail-oriented, and comfortable handling technical inquiries related to automotive products.

You'll play a key role in delivering accurate support, resolving issues efficiently, and ensuring a positive customer experience.

Customer Support

• Handle inbound and outbound customer calls and messages in English and Spanish
• Provide accurate information related to automotive products and services
• Assist customers with A/C system questions, troubleshooting, parts inquiries, and basic order management

CRM & Communication

• Use Re:amaze CRM to manage and respond to customer inquiries
• Maintain clear and organized records of all customer interactions
• Follow up to ensure complete resolution of issues

Collaboration & Escalation

• Work with internal teams for training and support
• Escalate complex technical issues when necessary

Customer Experience

• Maintain a professional, courteous, and solution-oriented tone at all times
• Ensure a smooth and positive experience across all customer touchpoints