UX Researcher/ Service Designer - A25194

UX Researcher/ Service Designer

Activate Interactive Pte Ltd ("Activate") is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people's lives, then we would love to hear from you.

Co-Development Business Unit is hiring for UX Researcher/ Service Designer.

What will you do?

• Responsible for conducting research, analysing data to derive insights to improve citizen service journey experience and inform overall product strategy, development and design decisions

User and Citizen Insights:

• Conduct in-depth qualitative and quantitative research to uncover Citizen/Business/Public Officer needs, behaviours, motivations, and pain points.
• Be adept in generative and evaluative research to understand problem spaces and identify the right problem to tackle.
• Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing.

Data Analysis and Communication:

• Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights.
• Create compelling research reports and presentations to share findings with cross-functional teams and stakeholders.

User-Centric Ideation and Problem-Solving:

• Facilitate workshops and ideation sessions prioritising user needs.
• Apply design thinking principles to creatively solve problems and envision innovative solutions.

Customer Journey Mapping and Experience Design:

• Create customer journey maps and other artefacts to communicate research findings.
• Collaborate with cross-functional teams to develop a vision, strategy and plan to address key pain points and problems in the customer journey.
• Apply research insights to design seamless and engaging customer experiences.
• Collaborate with designers and developers to ensure usability and accessibility of service concepts and products.

Performance Measurement and Improvement:

• Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness and identify areas for improvement.

Methodological Expertise:

• Keep abreast of the latest research methodologies, tools, and industry trends in both UX research and service design.
• Ensure methodological rigour in all research and service design activities.