Remote Temp Customer Service Rep (sign On Bonus) - Remote Eligible

Activate Care Customer Service Representative

At Activate Care, we're on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform, Care Link, enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs (HRSN). Path Assist is our tech-enabled Community Health Worker program for addressing HRSN utilizing an evidence-based, structured intervention. Our goal is simple: address individuals' unmet HRSNs, increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spend.

We are seeking friendly and motivated Customer Service Representatives to join our team on a 90-day full time remote contract, during standard business hours. In this role, you will make outbound calls to CareSource members to complete required Health Needs Assessments (HNA). These assessments are structured conversations that help identify a member's needs with social determinants of health, food stability, housing, education, employment and health.

You'll play a key role in helping over 10,000 members complete these assessments by listening with empathy, asking questions clearly, documenting responses accurately, and connecting members with resources when appropriate.

This is a remote, call center–style role that requires excellent communication, attention to detail, and comfort working with technology in a fast-paced, metrics-driven environment.

Responsibilities:

• Make high-volume outbound calls to CareSource members to complete Health Needs Assessments (HNAs).
• Guide members through structured questions about their health and well-being.
• Listen actively, provide clear explanations, and build trust with members during calls.
• Document all responses accurately and efficiently in designated systems.
• Meet daily and weekly performance goals for call volume and assessment completion.
• Maintain confidentiality and comply with HIPAA and company privacy standards.
• Escalate urgent member concerns to supervisors or clinical teams when needed.
• Collaborate with team members and supervisors to improve call quality and completion rates.
• Maintain effective communication and a constructive work environment with team members.
• Comply with organizational policies, privacy regulations, and documentation standards.
• Other duties as assigned.