Solutions Engineer

Solutions Engineer

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 30,000 and a team of over 180 in the USA, Australia, UK, Canada and New Zealand.

The Solutions Engineer is a pivotal member of the Sales Team, combining deep technical expertise with a strong understanding of customer needs. This role requires a balance of technical proficiency, problem-solving skills, and the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

The Solutions Engineer works closely with the Sales Team to demonstrate the value of Actionstep, address customer challenges, and ensure successful adoption of our solutions.

What You Will Be Doing:

• Developing a deep understanding of Actionstep's product offerings and stay updated on industry trends.
• Collaborating with the product development team to stay informed about upcoming features and enhancements.
• Conducting product demonstrations and technical presentations to showcase Actionstep's solutions.
• Partnering with the sales representatives to understand customer requirements and align Actionstep's solutions with their needs.
• Providing pre-sales technical support, addressing prospect inquiries and concerns.
• Collaborating with sales representatives to prepare and deliver compelling proposals and technical documentation.
• Acting as a trusted advisor, offering technical guidance and expertise to customers throughout the sales cycle.
• Conducting training sessions for sales teams to ensure they are equipped with the technical knowledge to effectively sell Actionstep's solutions.
• Developing and maintaining sales collateral, including technical documentation, case studies, and solution briefs.
• Traveling as required or directed by your Leader.

Relationship Management:

• Building and maintaining strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always.
• Attending and proactively contributing to customer, partner and internal meetings with the view to add value in a constructive manner.

Professional Development:

• Staying informed about industry trends, competitive products, and emerging technologies.
• Continuously update technical knowledge to effectively address evolving customer needs.
• Actively looking to build own career through delivery of self and assisted professional development initiatives.
• Being a thought leader both within Actionstep but also in the wider industry.
• Staying abreast of industry best practice patterns, products and technologies and assisting in process improvement activities as required.

Continuous Improvement:

• Proactively in identifying and participating in the continuous improvement of processes and procedures within the Relevant Team department.
• Actively contribute to the development and maintenance of a strong department culture ensuring knowledge and experience is shared.

Health & Safety:

• Assuming responsibility for your own and others safety and wellbeing, following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required.

Other Responsibilities:

• Undertaking any other reasonable duties as required.