Operations Manager – Century Plaza

Operations Manager

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our commitment to integrity, professionalism, excellence, innovation, and care for people continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management seeks an Operations Manager for our Century Plaza property located in Los Angeles.

Job Summary

The Operations Manager oversees the daily operations of the association, supporting the General Manager in administrative tasks, community relations, and project management.

Compensation: $30 to $33 per hour

Schedule: Monday to Friday: 8:30 AM to 5:00 PM (Hybrid)

What You'll Do (Job Duties)

• Supervisory Responsibilities:
• Responsible for the oversight, training and development of the Loading Dock team members.
• Administrative:
• Communications: Prepares email blasts, correspondence and other communications with shareholders. Retrieves and responds to voicemail and email messages within 24 hours.
• Event Coordination: Assists the General Manager with Hotel/Retail event functions, logistics, and other projects.
• Vendor Management: Maintains vendor files and insurance certifications.
• Database Updates: Updates the Association's SnapHOA Profile, Action List, Annual Calendar, contracts schedule, calendars, and BuildingLink database.
• Board Meeting Support: Assists in preparing Director's Reports, agendas, notices, and other documents for board and annual meetings. Takes meeting minutes.
• Office Supply Management: Maintains and replenishes office supplies for the loading dock.
• Accounting:
• Invoice Processing: Receives, files, and processes invoices for General Manager approval. Verifies invoice accuracy.
• Past Due Research: Research past due balances on invoices and statements.
• Budget Assistance: Assist with annual budget preparation.
• Loading Dock Duties:
• Delivery Coordination: Coordinates deliveries using BuildingLink software and email.
• Vendor Management: Manages relationships with contractors and vendors accessing the loading dock.
• COI Verification and Maintenance: Verifies vendors and contractors have current COIs on file before granting access and maintain records through integrated software system.
• Waste Management: Oversees proper trash removal in accordance with operational policies.
• General Duties:
• Governing Documents: Reviews and understands the Association's Governing Documents, CC&R's, and Rules and Regulations.
• Emergency Preparedness: Ensures the team is familiar with evacuation and emergency procedures.
• Procedure Improvement: Identifies opportunities to improve operational processes and procedures.
• Performs other duties as assigned by Management.

Who You Are (Skills/Experience)

• Minimum of 1 year of relevant experience. Property Management and/or hotel experience preferred.
• Utilizes Microsoft Word, Excel, PowerPoint, and other PC-based programs for daily duties.
• Excellent verbal and written communication.
• Responsive, flexible attitude with an eagerness to take initiative.
• Ability to plan, organize, and prioritize responsibilities to meet deadlines.
• Ability to work effectively in a team environment and build strong relationships with others.
• Must attend board meetings as needed.
• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening. Must have a high school diploma or GED equivalent.

Why Join Action

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

We offer our Team Members the following:

Comprehensive benefits package for qualifying employees.

On-going hospitality and property management training.

Opportunities for career growth and advancement.

Values driven company culture that encourages team work and excellence.

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.