Help Desk Support Technician|req#4010

Help Desk Support Technician

ActioNet has an immediate opportunity for a Help Desk Support Technician (able to obtain a Public Trust clearance) located in Silver Spring, MD. In this role, you will provide help desk support to Department of Commerce desktop users and support IT systems used in offices, on research vessels, and on research aircraft.

The ideal candidate is a proactive team player, able to work independently and collaboratively, and comfortable in a fast-paced, evolving environment. Attention to quality, confidentiality, and the ability to meet deadlines is essential. Availability to provide after-hours help desk support is required.

Responsibilities

• Ensure timely assistance to end users, including monitoring, tracking, and escalating support requests as needed
• Resolve issues via phone/email and potentially provide user training
• Manage incoming calls and emails to the Service Desk and ensure effective ticket processing
• Maintain and update tickets according to standard procedures
• Utilize remote tools for troubleshooting and support

Basic Qualifications

• Tier I support experience, including ticket queue monitoring
• Proficiency with Windows workstations and servers (installation, administration)
• Experience with Active Directory (configuration, administration)
• Familiarity with Windows Deployment Services and imaging
• Hands-on experience with hardware/software troubleshooting
• Ability to contribute to and update knowledge base content

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innovator!

Core Capabilities

• Advanced and Managed IT Services
• Agile Software Development
• DevSecOps
• Cybersecurity
• Health IT
• C4ISR & SIGINT
• Data Center Engineering & Operations
• Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
• Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance