Telecommunications Support Specialist

Telecommunications Support Specialist

Actalent is currently seeking a qualified Telecommunications Support Specialist for a position in Vancouver, WA. This Telecommunications Support position is in the Unified Communications (JNPC) organization, part of the larger Information Technology (J) organization of Bonneville Power Administration (BPA). The position operates and maintains BPA telephony systems including analog device integration and Voice over IP (VoIP). BPA utilizes equipment manufactured by various companies and the position will provide support to current and future systems. In a team environment, the worker will analyze and process requests for telecommunications services and equipment, assisting clients to obtain cost-effective and efficient solutions to meet their needs.

Responsibilities Include:

• Coordinate efforts to install, operate, troubleshoot, maintain, and manage telecommunications equipment and/or services.
• Operate and maintain, VoIP, Voicemail, Audio/Video Conference systems, paging, and call accounting system(s).
• Use scripts in communications programs and databases to streamline database imports and exports from Unified Communication Systems (VoIP), s and ancillary equipment associated with large scale moves, ads, and changes.
• Perform tasks in an enterprise ticket tracking or scheduling system including: Responding to client request services in a centralized IT Service Management (ITSM) ticketing and Workflow platforms Using the ITSM to schedule system changes, including providing appropriate documentation. Delivering telecommunications devices and services; updating BPA telephony systems. Coordinate with other service groups to perform moves, additions, and changes to telecommunications infrastructure. Work with Client Support and vendors to perform research, testing, evaluation, and assist with the implementation of telecommunications products and services.
• Analyze and process requests for services and equipment, assisting clients in obtaining a cost-effective and efficient solution to meet their needs.
• Perform telecom maintenance which includes: Cleaning, changing, telephone sets. Programming telecom systems, installing wiring, and updating documentation with Telephone and Video installations. Scheduling, changing, and troubleshooting voice and video conferences. Troubleshooting voice analog lines, T-1's, trunking, conference bridges, and other voice and video equipment. Maintain database applications for special functions such as NICE, Avtec, Microcall and Paging systems as backup.
• Provide rotational on-call and backup support for existing systems and functions; expected less than 5 weeks per year. Location for on-call and backup support may be at BPA facilities or off-site.
• Identify and analyze potential problem areas. Provide recommendations/approaches for resolving to the BPA Team Lead/BPA Manager for review and approval.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

Qualifications

High School Diploma or GED is required. Associate's or Bachelor's Degree in Information Technology or a related telecommunications field is preferred. 5 years of experience is required with an applicable Bachelor's Degree. 7 years of experience is required with an applicable Associate's Degree. 9 years of experience is required without a degree, or applicable degree. Experience must include direct work experience providing telecommunications support in an Enterprise IT environment. Experience working for telephone companies or businesses with large telephone systems, preferably Cisco VoIP systems. Knowledge of telecommunications wiring practices and standards.

Cisco Call Manager 12.x or higher and Unity experience.

Preferred Skills & Experience

Basic Telecom / Computer Operations Certifications Cisco UC Certifications Informacast experience. Microsoft Server knowledge/skill

Job Type & Location

This is a Contract position based out of Vancouver, WA.

Pay and Benefits

The pay range for this position is $32.00 - $36.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 20, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [actalentaccommodation@actalentservices.com](mailto:actalentaccommodation@actalentservices.com) for other accommodation options.