Support Engineer

Support Engineer

We are seeking a dedicated and skilled Support Engineer to provide comprehensive support and maintenance for IT infrastructure. The role involves ensuring the smooth operation of servers, network equipment, and end-user systems. You will monitor and manage network performance, troubleshoot issues, and support system upgrades while maintaining a high standard of customer service.

Responsibilities:

• Provide day-to-day support and maintenance for IT infrastructure, including servers, network equipment, and end-user systems.
• Monitor and manage network performance to ensure availability, reliability, and security.
• Troubleshoot hardware, software, and connectivity issues, ensuring timely resolution within defined SLA levels.
• Support system upgrades, patching, and scheduled maintenance activities to minimize downtime.
• Respond to IT incidents, outages, and service requests in alignment with ITIL best practices.
• Collaborate with global IT teams to resolve escalated issues affecting enterprise applications or network systems.
• Document technical resolutions and maintain accurate configuration records.
• Deliver high-quality customer service to internal business users through effective communication and technical expertise.
• Support local devices, printers, and collaboration tools, such as Microsoft Teams and VPN access.
• Provide user training or guidance on IT tools, security best practices, and new technologies.
• Participate in global and regional IT projects, including infrastructure deployment, network upgrades, or system migrations.
• Ensure compliance with corporate IT standards, policies, and security frameworks.
• Act as an IT ambassador for the local site, liaising between business units and corporate IT to address operational needs.

Essential Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT infrastructure, systems administration, or network support.
• Strong understanding of LAN/WAN networks, TCP/IP, DNS, DHCP, VPN, and firewalls.
• Hands-on experience with Windows and/or Linux operating systems, Active Directory, and common enterprise tools.
• Excellent troubleshooting and diagnostic skills across hardware, software, and networking layers.
• Strong communication and customer service orientation.

Additional Skills & Qualifications:

• Professional certifications such as CompTIA Network+, CCNA, or Microsoft Certified: Azure Administrator Associate.
• Experience supporting hybrid cloud environments (Azure, AWS) or virtualization technologies (VMware, Hyper-V).
• Familiarity with ITIL processes and service management tools such as ServiceNow.
• Experience with endpoint management systems like SCCM or Intune.
• Ability to manage multiple priorities in a fast-paced, global IT environment.
• Demonstrated experience collaborating with cross-functional or remote teams.

Job Type & Location:

This is a Permanent position based out of Whitsett, NC.

Pay and Benefits:

The pay range for this position is $74000.00 - $100000.00/yr.

Workplace Type:

This is a fully onsite position in Whitsett, NC.

Application Deadline:

This position is anticipated to close on Nov 21, 2025.

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actALENTaccommodation@actalentservices.com for other accommodation options.