Support Engineer

Engineer Role

The successful engineer in this role will:

• Understand how servers, operating systems and networks function, perform and scale.
• Possess superb troubleshooting, project management and problem analysis skills.
• Drive technical innovation and efficiency in infrastructure operations via automation.
• Create processes that enhance operational workflow and provide positive customer impact.
• Dive deep to resolve problems at their root, looking for failure patterns amenable to long-term solutions via simplification and automation.
• Avoid re-inventing the wheel and prefer appropriately simple, repeatable solutions over more complex and failure prone ones.
• Recognize and adopt best practices in documentation, testing, security, operational support at scale, and efficient use of resources.
• Develop appropriate metrics to demonstrate performance at improving operational efficiency.

Qualifications:

• Relentless passion for frugality and out-of-the-box engineering.
• Strong system troubleshooting skills.
• Experience and proven track record in enterprise level IT services & operations
• Experience working with development support tools like Jira, Confluence, Asana.
• Robust understanding of support processes (SLA), handling tickets, monitoring, processes and metrics
• Strong ability to identify and solve ambiguous customer-focused problems, and track record of delivering products/services in a highly technical multi-team environment

Highly Desirable Attributes:

• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems.
• Experience with AWS infrastructure technologies like EC2, S3 bucket, AMIs, VPC, IAM, RDS, CloudWatch, IAM, Certificate Manager Experience in automating, deploying, and supporting large-scale infrastructure.
• Systems integration experience.
• Breadth of technical proficiency in areas like Unix/Linux administration, Network Administration, Programming Language Concepts or Security Engineering Linux based systems administration experience.
• Understanding of TCP/IP and Internet technologies like digital certificates, well-known TCP ports, web server security, AWS security.

Pay and Benefits

The pay range for this position is $40.00 - $48.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle,WA.

Application Deadline

This position is anticipated to close on Sep 19, 2025.