Service Technician

Service Technician

The Service Technician is a Service Department role responsible for installation, maintenance, technical support, evaluations, case maintenance, customer support, and report generation. The technician performs both in-house and field work, supports the customer support queue, and collaborates closely with scheduling and engineering teams to deliver high-quality system service, training, and documentation.

Duties and Responsibilities

Provide incoming technical support, troubleshoot issues, and offer direction

Maintain and update open service cases in a timely manner

Support in-office operations during non-travel periods, assist with customer support queue and service tasks

Conduct in-house evaluations and repairs

Perform on-site services, installations, preventative maintenance, evaluations and repairs, relocations, upgrades, and user training

Collaborate with the Service Coordinator for scheduling and customer communications

Maintain detailed service records in the CRM, including reports, equipment manuals, and communication logs

Travel up to 5 days per week, occasional weekends, manage domestic and international travel requirements

Maintain the Field Service Kit provided by the company

Provide written work instructions as needed

Assist in-house service teams with customer support and factory repairs

Work closely with engineering and product development to give feedback and suggest improvements

Stay current on industry trends, product advancements, and technical developments

Perform additional duties as required to meet company objectives

Must Haves

At least 2 years of experience servicing and maintaining X-ray devices or similar equipment

Experience with high and low voltage electronics

Ability to read and interpret schematics and wiring diagrams

Proven troubleshooting expertise across electronic and mechanical systems

Willingness and ability to travel up to 5 days per week, occasional weekends, domestic and international

Strong interpersonal skills, specifically in conflict resolution

Self-motivated, able to work independently with minimal supervision

Ability to maintain detailed and accurate service records in CRM

Additional Skills & Qualifications

Nice to Haves:

Direct familiarity with X-ray technology and related systems

Proficiency in software diagnostics and system integration

Experience collaborating with engineering and product development teams, providing field feedback

Experience writing clear work instructions and training end users

Skilled with various computer applications, including CRM, ERP, and office tools

Bachelor's degree in electrical engineering, electronics, X-ray imaging, or related field

Comfortable collaborating with diverse teams across industries, domestic and international

Able to ensure team priorities and goals are met or exceeded

Professional documentation standards and customer communication

Job Type & Location

This is a Contract to Hire position based out of Madison, CT.

Pay and Benefits

The pay range for this position is $28.00 - $38.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Madison,CT.

Application Deadline

This position is anticipated to close on Jan 23, 2026.