Service Engineer - Remote Eligible

Service Engineer

The Service Engineer assists with installing, configuring, troubleshooting, and maintaining a variety of coordinate measuring machines (CMM), machine tools, and accessories at customer sites. This role supports the identification, analysis, and repair of equipment failures, including ordering and replacing parts as needed, and provides basic customer training to ensure effective use of the equipment.

Responsibilities

• Assist with the installation, maintenance, diagnosis, repair, troubleshooting, certification, and re-calibration of various machines at customer sites to ensure they conform to factory specifications and accuracy standards.
• Answer basic customer questions about product features and operation.
• Support basic service calls to customer sites to diagnose and correct issues involving company products and perform related duties to ensure customer satisfaction.
• Assist in providing technical support to other service representatives and customers.
• Prepare and complete service and expense reports promptly and accurately.
• Deliver a high level of customer satisfaction in a professional and courteous manner.
• Perform basic mechanical tasks including assembly, disassembly, leveling, diagnosis, and repair of issues on automated equipment.
• Perform basic electrical tasks including diagnosis, troubleshooting, and repair of control systems.
• Complete preventative maintenance tasks and field modifications on installed equipment.
• Maintain up-to-date customer service logs and internal service records and ensure administrative responsibilities are completed on time.
• Maintain tools and test equipment, ensuring they are properly calibrated and in good working condition.
• Maintain daily communication with customers to ensure issue resolution and appropriate follow-up.
• Regularly move around customer worksites and work in a variety of industrial environments as needed to service equipment.
• Lift and move equipment or components weighing up to 75 pounds as part of installation, repair, or maintenance activities.
• Use manual dexterity for keyboard use, operating office equipment, and handling tools and components.
• Communicate frequently with other employees and customers to coordinate service activities and provide updates.

Essential Skills

• Minimum 1 year of experience as a field service technician.
• Experience with troubleshooting, field service, repair, installation, and service of technical or industrial equipment.
• Ability to perform basic mechanical tasks including assembly, disassembly, leveling, diagnosis, and repair of automated equipment.
• Ability to perform basic electrical tasks including diagnosis, troubleshooting, and repair of control systems.
• Strong problem-solving skills to identify, analyze, and repair equipment failures.
• Ability to complete preventative maintenance and field modifications according to specifications.
• Proficiency in maintaining accurate service, expense, and internal records.
• Effective verbal communication skills to interact with customers and internal teams.
• Ability to work independently at customer sites while maintaining a professional demeanor.
• Physical ability to stand, walk, and sit for long periods, bend and kneel regularly, move around customer worksites, and lift and/or move up to 75 pounds.
• Adequate vision for close work, depth perception, and the ability to adjust focus for detailed tasks.

Additional Skills & Qualifications

• Interest in growing within the role and taking on increasing levels of responsibility over time.
• Willingness to provide basic customer training on equipment and product features.
• Ability to maintain daily communications with customers and provide thorough follow-up on open issues.
• Comfort working with advanced CMM machines, machine tools, and related accessories.
• Motivation to stay current with company products and new technologies from conception to completion.
• Organizational skills to manage travel, service schedules, and reporting requirements.
• Openness to pursuing further education or training, with potential access to education reimbursement programs.

Work Environment

This role requires 100% travel to customer sites, working primarily in industrial and manufacturing environments where coordinate measuring machines and other automated equipment are installed. The position is field-based, with frequent movement around customer worksites and regular standing, walking, bending, kneeling, and lifting of up to 75 pounds. The work involves hands-on mechanical and electrical tasks, use of tools and test equipment that must remain properly calibrated, and regular use of computers and office equipment for documentation and communication. The organization emphasizes professional growth, exposure to innovative products from conception to completion, and flexibility through hybrid schedules where feasible. Team members may have access to benefits such as holiday pay, paid time off during contract, education reimbursement for strong academic performance, unlimited PTO policies, and a culture of regularly reviewing compensation to retain talent. The work environment values high customer satisfaction, continuous learning, and collaboration, and reasonable accommodations may be made to enable employees with disabilities to perform essential job functions, absent undue hardship.

Job Type & Location

This is a Contract to Hire position based out of Jackson, TN.

Pay and Benefits

The pay range for this position is $30.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 3, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.