Pharmacy Service Representative

Pharmacy Services Representative

Day shift|8:30am to 5:00pm|with 1-3 years of experience

As a Pharmacy Services Representative, you will play a crucial role in ensuring customer satisfaction and operational efficiency within our pharmacy services team. Your responsibilities will include providing exceptional customer support, accurately processing customer orders, and maintaining high standards of quality assurance in all interactions.

Responsibilities

• Provide the highest level of customer satisfaction by addressing inquiries, resolving complaints, and managing escalations with professionalism and empathy.
• Accurately process customer orders and ensure timely fulfillment.
• Implement and refine processes to streamline customer service operations.
• Monitor and evaluate customer service interactions to maintain high service quality and compliance with industry regulations.
• Assist pharmacists in preparing and dispensing medications accurately and efficiently.
• Label and package medications for mail order distribution.
• Ensure all prescriptions are filled correctly and meet quality standards.
• Process prescription orders received through the mail order system.
• Verify patient information and prescription details for accuracy.
• Monitor and maintain medication inventory levels.
• Order medications and supplies as needed to ensure adequate stock.
• Conduct regular inventory checks and assist with inventory audits.
• Input prescription data into the pharmacy information system.
• Provide excellent customer service to patients and healthcare providers.
• Address patient inquiries and concerns related to medication orders.
• Assist with resolving issues related to delayed or incorrect orders.
• Ensure compliance with all federal, state, and local regulations related to pharmacy practice.
• Maintain accurate and complete records of all prescription orders and transactions.
• Assist with maintaining the confidentiality and security of patient information.
• Participate in quality assurance programs to ensure the accuracy and efficiency of pharmacy services.
• Assist in identifying and implementing process improvements.
• Report any medication errors or discrepancies to the supervising pharmacist.
• Assist pharmacists with administrative tasks as needed.
• Help maintain a clean and organized pharmacy work area.
• Participate in ongoing training and professional development opportunities.
• Perform other job-related duties as assigned.

Essential Skills

• Active Pharmacy Technician license or certification as required by state law.
• 2+ years of experience in retail or mail order pharmacy.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in pharmacy software systems and technology.
• Strong knowledge of pharmacy laws, regulations, and best practices.

Additional Skills & Qualifications

• High School diploma or equivalent.
• Completion of a pharmacy technician training program preferred.
• Pharmacy Technician Board Certification is a plus.

Work Environment

This position is based in a closed-door mail order pharmacy, operating Monday through Friday from 8 AM to 5:30 PM with a 30-minute lunch break. The facility is located at 7041 Girls School Ave, Indianapolis, IN. The team consists of 22 technicians and 3 pharmacists, and the pharmacy is currently expanding into an adjacent suite. Additionally, a second shift is being added. The work environment is professional yet supportive, with opportunities for career growth and development. Employees enjoy weekends and major holidays off.

Job Type & Location

This is a Contract position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis, IN.

Application Deadline

This position is anticipated to close on Apr 8, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands.