Patient Service Representative

Patient Service Representative

As a Patient Service Representative, you will play a pivotal role in the smooth operation of our services by distributing mail, reports, and written communication to designated parties. You will perform essential tasks such as account maintenance, faxing, scanning, and copying, while efficiently addressing customer issues and escalating complex cases when necessary. Special projects will be assigned as needed.

Responsibilities

• Distribute mail, reports, and written communication to designated parties.
• Perform account maintenance, faxing, scanning, and copying tasks.
• Identify and resolve customer issues promptly and efficiently.
• Escalate complex cases to appropriate departments when necessary.
• Undertake special projects as assigned.

Essential Skills

• 1+ year of EPIC experience.
• Experience working in a multi-specialty ambulatory clinic.
• Ability to communicate with insurance companies.
• Understanding of the claims process.
• Medical billing knowledge.
• Experience in the healthcare industry.

Additional Skills & Qualifications

• Insurance verification.
• Customer service expertise.
• Data entry proficiency.

Work Environment

This position operates in a clinic environment with a hybrid work model, requiring one day per week onsite after a few weeks of training. The location offers free parking and a shuttle service from the MBTA commuter rail station. The work environment is designed to support productivity and collaboration, with essential technology and equipment provided.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Boston,MA.

Application Deadline

This position is anticipated to close on Aug 22, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actALENTaccommodation@actalentservices.com for other accommodation options.