It Support Specialist

IT Support Specialist

We are seeking a dedicated IT Support Specialist to provide first-level technical support in a dynamic business environment. The ideal candidate will independently manage user accounts, troubleshoot hardware and software issues, and ensure smooth IT operations with a proactive approach.

Responsibilities

• Independently provide first-level technical support for hardware, software, and peripheral issues in a live business environment.
• Manage user accounts, password resets, and access permissions with minimal supervision.
• Respond to, triage, and resolve help desk tickets with appropriate prioritization and documentation.
• Escalate issues appropriately while maintaining ownership through resolution.
• Configure and deploy workstations, printers, and peripherals according to established standards.
• Perform routine maintenance, updates, and troubleshooting on user devices.
• Install and update software applications following documented procedures.
• Maintain IT inventory and asset tracking records.
• Update and follow existing IT documentation and procedures; identify gaps or outdated materials.
• Perform accurate data entry tasks for IT and other departments as needed, with a high degree of attention to detail.
• Prepare documentation and reports related to IT operations.
• Provide support for company meetings or events as required.
• Handle incoming IT support requests professionally and efficiently.
• Manage workload independently in an environment with limited day-to-day supervision.
• Exercise sound judgment when addressing issues that impact business operations.
• Adapt quickly to changing priorities during periods of high operational demand.

Essential Skills

• 2+ years of industry experience in an IT Support role.
• Proficient working with Google Workspace.
• Proficient working with Active Directory.
• Strong skills in hardware and software troubleshooting.
• Full workstation setup experience.

Additional Skills & Qualifications

• Experience with Active Directory, Google Workspace, hardware troubleshooting, software troubleshooting, SharePoint, and workstation setup.

Work Environment

The IT Support Specialist will work primarily in an office environment with approximately 30-50 people on-site. This role involves direct, in-person IT support, focusing more on immediate troubleshooting rather than using a ticketing system. The specialist will be part of a small team and will have direct access to a supervisor, as well as collaboration with a DevOps Engineer and Systems Administrator.

Job Type & Location

This is a Permanent position based out of Marietta, GA.

Pay and Benefits

The pay range for this position is $60000.00 - $75000.00/yr.

-Benefits 100% covered and 80% covered for family

Workplace Type

This is a fully onsite position in Marietta,GA.

Application Deadline

This position is anticipated to close on May 29, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.