Field Service Engineer

Field Service Engineer

We are seeking a dedicated Field Service Engineer to install and service milling machinery. This position involves extensive travel, operating out of Schaumburg, IL, and provides technical training upon machine startup.

Responsibilities:

• Install, service, and perform basic training on milling machinery.
• Troubleshoot electronic and mechanical problems using basic testing equipment such as multimeters or oscilloscopes.
• Travel to customer and dealer facilities by car or airplane, approximately 60% of the time.
• Conduct on-site intake of customer complaints and communicate with both customers and internal management regarding technical analysis and determination, approximately 30% of the time.
• Document all work done in a legible and technically sound manner, approximately 5% of the time.
• Submit service and expense reports for reimbursement, approximately 5% of the time.

Essential Skills:

• Field Service experience
• Capital Machinery Service expertise
• Machine Installation and Maintenance
• Proficiency with CNC Machinery
• Ability to read and interpret blueprints
• Experience with axis mills
• Troubleshooting skills
• Electrical and Mechanical knowledge

Additional Skills & Qualifications:

• Associate's Degree or equivalent experience required
• Working knowledge of machine electronics and mechanics
• Familiarity with CAD/CAM systems, materials, tooling, and end mills
• Experience with Heidenhain or Siemens controllers preferred
• Excellent customer service skills with integrity and ethics
• Self-motivated and able to work with little supervision
• Ability to handle stressful situations and solve production issues
• Detail-oriented with a technical curiosity

Work Environment:

The role operates primarily in a traveling capacity, up to 90% of the time. Normal work hours are expected to be 40 hours per week but may vary based on customer demand. The company provides hotel and airfare bookings, and car rental/mileage reimbursement at GSA rates. The work environment offers a supportive culture with benefits such as 401(k) matching, dental insurance, flexible spending accounts, health insurance, life insurance, paid time off, professional development assistance, retirement plan, and vision insurance.

Pay and Benefits:

The pay range for this position is $39.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Schaumburg,IL.

Application Deadline:

This position is anticipated to close on Sep 16, 2025.