Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) will support the Repair Station by managing customer interactions, quoting repair orders, and ensuring timely processing of jobs. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams and external customers.

Responsibilities:

• Prepare and send quotes for repair orders daily.
• Process repair station orders upon customer approval of quotes.
• Manage and follow up on exchange order quotes.
• Resolve issues preventing orders from being processed or released.
• Communicate effectively with customers to build confidence and maintain satisfaction.
• Coordinate with Engineers, PSE, and Quality teams on investigative and warranty returns.
• Investigate and resolve billing issues or disputes.
• Interact professionally with all levels of the organization.
• Train Level 2 Customer Service Specialists as needed.
• Handle approximately 40 requests per day, including follow-ups.
• Follow up on lack of customer response.

Essential Skills:

• Strong communication and customer service skills.
• Ability to multi-task and manage high-volume requests.
• Proficiency in Microsoft Office; Oracle experience preferred.
• Detail-oriented with problem-solving capabilities.
• Ability to work independently and as part of a team.

Work Environment:

The work hours for this position are Monday through Friday, from 7:00 am to 3:30 pm. The role involves a fast-paced environment requiring interaction with various teams and handling approximately 40 requests daily. The dress code is professional.

Job Type & Location:

This is a Contract position based out of Beavercreek, OH.

Pay and Benefits:

The pay range for this position is $22.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Beavercreek, OH.

Application Deadline:

This position is anticipated to close on Mar 30, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we've helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands.