Customer Service Parts Analyst

Support Coordinator

The Support Coordinator plays a vital role in ensuring the seamless flow of direct ship orders from order entry to invoicing. This position is critical in improving dealer and customer satisfaction, enhancing supplier partnerships, and promoting parts sales growth. The coordinator is responsible for resolving dealer issues, simplifying business processes, and strengthening operational performance for dealers and fleets. Additionally, the role involves being an operational expert in direct ship, addressing dealers' operational issues, and providing necessary training and communication.

Responsibilities:

• Ensure direct ship orders are properly transmitted and invoiced using a case management tool.
• Provide support to suppliers for direct ship orders and parts.
• Offer parts customer support to the field organization to enhance parts sales and ensure customer and dealer satisfaction.
• Collaborate with Regional Parts Directors, District Parts Managers, and internal departments to identify, research, track, and resolve dealer and fleet issues.
• Proactively improve systems or processes to increase dealer and customer satisfaction and reduce the need for support.
• Act as the Voice of Dealer and Voice of Customer in assigned projects and teams.
• Participate in projects and cross-functional teams to drive improvements.
• Manage assigned objectives and KPIs to support departmental and company goals.
• Perform other duties as required.

Essential Skills:

• Strong organizational skills to thrive in a fast-paced, demanding environment.
• Knowledge of parts sales distribution network and transaction processes.
• Proficiency in Microsoft Office Products and excellent communication skills, both written and verbal.
• Ability to prioritize multiple tasks effectively.
• Highly motivated and self-starting individual.

Additional Skills & Qualifications:

• BS degree or equivalent work experience is preferred but not required.
• 5 years of relevant work experience.
• Experience in direct dealer and customer communication.
• At least one year of dealer and customer service experience is preferred.
• Experience in supply chain and customer service.
• Understanding of Excel and Power BI.
• Skills in order management, inventory management, customer service, and working with suppliers.

Job Type & Location:

This is a contract position based out of Greensboro, NC.

Pay and Benefits:

The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Greensboro, NC.

Application Deadline:

This position is anticipated to close on Nov 20, 2025.

About Actalent:

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.