Internal Operations Specialist

The Internal Operations Specialist will assist and assume accountability for the operational effectiveness of in-store executions for our clients.

Responsibilities:

Set up and manage online data collection questionnaires; manage questionnaire scheduling for in-store representatives
Oversee all questionnaire modifications, collaborating closely with the Client Service Team (CST) to ensure timely implementation
Conduct quality assurance audits and make necessary data corrections to uphold data integrity
Maintain and update the Excel Master Database, including store and product lists, to support accurate and timely reporting
Generate and maintain weekly and monthly Excel reports for internal teams and clients; proactively identify discrepancies, notify program leaders, and implement corrective actions
Address and resolve issues proactively, ensuring a balance between customer satisfaction, data quality, and operational relevance
Collaborate with the CST and Shared Services departments to support cross-functional initiatives and program success
Develop, document, and share best practices, including templates, analytical methods, and reporting methodologies
Perform additional administrative tasks and special projects as assigned by management

Qualifications:

Must have a valid work permit for a minimum of one year from the employment start date, if applicable
Proficient in Microsoft Excel; candidates will be required to complete a live Excel assessment
Prior experience in a retail or merchandising environment is considered an asset
High school diploma or equivalent (GED) preferred

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Specialist, Internal Operations