Operations Manager

Operations Manager

We are seeking a collaborative and detail-oriented Operations Manager to join our team! ActionLink is a premier retail marketing solutions company on a mission to enhance our clients' brand presence and innovative technology products through cutting-edge retail display installations and merchandising strategies.

Position Overview

The Operations Manager partners directly with ActionLink's Account Team on specific client merchandising projects. The Operations Manager establishes and manages all aspects and timelines of project operations within his or her program to meet Key Performance Indicators. The Operations Manager works closely with the client and cross-functional teams to ensure successful execution of programs. This is a visible and client-facing role, with key responsibilities related to establishing and maintaining the strategic and tactical execution of program objectives. Primary responsibilities of this role include strong relationship building, conducting comprehensive business analysis, communicating results, and developing/recommending and implementing process improvements. The Operations Manager serves as a day-to-day point of contact for program execution for clients and cross-functional teams.

What We Offer

$52,000 - $55,000 per year

Schedule will typically be Monday - Friday, with occasional evenings, occasional weekends

Diverse mixture of remote work and travel

Medical, dental, vision, and life insurance plans

Laptop plus monthly internet/phone stipend

W2 employment with biweekly pay schedule & direct deposit

Paid vacation and sick time; Paid holidays

401(k) option with employer match

Responsibilities

Key point of contact and decision-making authority for the execution of client project objectives

Support the achievement of key performance indicators for given projects by setting and managing all timelines with the client

Meet and interface directly with client reps to develop project timelines and ensure an executable process is in place to meet deadlines

Make strategic and corresponding tactical changes required to achieve program timelines

Communicate program goals and provide strategic communication and project oversight for all details within ActionLink management systems

Structure and execute project-specific quality assurance analysis

Assist with fulfillment orders and administration when needed

Report program performance results and initiate continuous improvements

Adhere to the guidelines of ActionLink's Travel and Expense Policies

Occasional travel up to a couple of times per year

Qualifications

Minimum 2 year college degree in business or equivalent experience preferred

Business account management or related operations experience with direct client interaction required

Ability to build and foster business relationships at multiple levels

Skilled at collaborating and problem solving with demonstrated critical thinking skills

Proven time management and organizational skills

Exceptional verbal and written communication skills

Strong proficiency with Microsoft Excel

Physical Requirements

Access to quiet work space with reliable high-speed internet connectivity and smartphone

Valid driver's license and ability to rent a car under ActionLink's corporate insurance standards

Travel locally by vehicle and/or nationally by plane as needed or requested

We are an Equal Employment Opportunity Employer