Operations Executive - Red Bull Grocery

Acosta Europe Operations Executive

Step into a career that makes a difference—join Acosta Europe, a people-driven business that's part of one of the world's largest Sales and Marketing agencies. Red Bull is the world's best-selling energy drink and is a brand synonymous with energy, intensity, and power.

Role Details:

Salary: Competitive

Bonus: Performance Related

Equipment Provided: Company Vehicle, Fuel Card, Mobile Phone

The Operations Executive is responsible for the administrative process within an assigned Account and for the delivery of first-class support to the teams and clients, always meeting and exceeding their tailored needs.

Key Tasks & Responsibilities:

Strategy:

• Play an active part in the strategic direction of the Account and business.
• Continuously review and propose new ways of working for current processes/procedures.

Management of Account Briefing Process:

• Ensure account activity briefs are produced, appropriately formatted and sent to the field.
• Ensure any visual aids are compiled and made easily accessible for the Field Sales team.
• Ensure relevant information is set up on Global Connect/ShopLINK.

Asset Management (if applicable):

• Maintain and update the asset information for the entire Account.
• Liaise with Field team and IT support to ensure a quick turnaround for IT equipment.
• Control the ordering/collecting of the team's assets.
• Main point of contact for all fleet related queries for the account.
• Maintain records of drivers, vehicles, accidents, hire cars etc.

New Business:

• Actively support as appropriate with new business projects.

Data Recording & Reporting:

• Production of daily data downloads to enable the Field team to see journey plans.
• Production of relevant client reporting for KPI tracking.
• Daily and weekly reporting to support with KPI management.
• Control data and image verification, ensuring continuous high quality.
• Contact subcontractors to validate and report any subcontractor issues to Communications and Engagement Manager.
• Complete ad hoc reporting as requested.

Call File Management:

• Ensure calls are added/removed when required and that address and territory details are always accurate.
• Manage any requirements for changes to call file.
• Maintain comprehensive understanding of the CACI territory planning tool (if applicable).

Technical:

• Load relevant scripts in line with client objectives for periodic questions.
• Ensure scripts are in line with Acosta standardised processes.
• Act as first line of support for any hardware issues from the Field team.
• Validate all updates and changes made to Global Connect via testing on web and android devices.
• Communicate completion of updates together with any potential impacts to users.

Financials:

• Fuel reconciliation, expenses, driver deductions and hire vehicles.
• Manage credit card reconciliations and ensure payroll deadlines are met.
• Upload rate cards for subcontractor self-bill, based on activity pay agreed with line manager.
• Manage subcontractor expenses and expense approval.
• Manager activity bonus verification and upload onto subcontractor self-bill.

Administration:

• Book meetings, accommodation and flights for the team.
• Order Stationery.
• Forward enquiries to the relevant contact.
• Update and maintain the team attendance log, attendance breakdown and contact details spreadsheet (if appropriate).
• Cover reception desk as appropriate (Reach offices only).

Other Requirements:

• Minimum of one Field visit and one meeting attendance per quarter.
• Maintain awareness of and always follow company policies and procedures.
• Take personal responsibility to comply with health & safety regulations.
• Take responsibility for your own personal development and ensure all mandatory training is completed on time.
• Adhere to all General Data Protection Regulations and policies (GDPR).

Essential Knowledge & Skills:

• Good communication and interpersonal skills, including rapport building and influencing.
• Target driven with good time-and-task-management skills.
• Self-motivated, confident and determined.
• Administration and organisational skills.
• Basic understanding of Excel, Word and PowerPoint.
• Professional telephone manner.

JOIN THE TEAM

Got what it takes? In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.