Client Service Manager

Client Service Manager

Are you a relationship-builder, strategic thinker, and natural problem solver? Do you thrive in a fast-paced environment where every day brings new opportunities to grow business and shape client success? If so, you might be the next Client Service Manager to join our dynamic team at Acosta. In this pivotal role, you'll be the trusted partner to our clients—diving deep into their goals, uncovering opportunities, and delivering innovative Retail programs that drive measurable results. You'll help steer business growth, champion operational excellence, and create long-lasting client partnerships.

As a Client Service Manager, you will take ownership of key accounts and lead the charge in delivering best-in-class service. Your focus areas will include:

• Drive revenue growth within your client portfolio
• Deliver strong margins through strategic planning and flawless execution
• Ensure top-level client satisfaction & retention

Grow existing client business and unlock new opportunities

Identify, lead, and execute strategic initiatives that benefit both Acosta and our clients

Partner with Syndicated Retail Sales and Internal Operations teams to build actionable, insight-driven Retail strategies

Define reporting needs, analyze performance data, and share insights that shape future plans

Serve as the communication bridge between clients and internal Retail teams

Oversee new product launches, program changes, training initiatives, and special requests

Address issues quickly and effectively while keeping quality and relevance in focus

Promote and adopt best practices across teams

Support new business development and take on additional strategic projects as needed

What You Bring:

3+ years of account management or operational/management experience in a broker environment—or an equivalent mix of education & experience

Proven strength in relationship building and account leadership

Proactive initiative-taker with exceptional organizational and multitasking skills

Solid experience managing cross-functional processes (strong Excel proficiency required)

Ability to anticipate client needs and build smart, impactful solutions

Experience in Grocery or C&G is an asset

Competitive salary commensurate with experience

Acosta is a part of Acosta Group – a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world. But it's not just about what we do – it's about who we are. With a team of over 20,000 associates, we're a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates.