Client Service Coordinator PT

Client Service Coordinator

As a Client Service Coordinator, you'll play a critical role at the center of client operations—serving as the trusted expert and primary point of contact for both internal leaders and external partners. This role is ideal for a proactive, detail-driven professional who thrives in a fast-paced environment and enjoys turning strategy into execution.

Responsibilities

Be the go-to expert in 360. Establish yourself as a trusted subject-matter expert in the 360 platform, acting as the primary liaison between the Department Manager, Director of Client Solutions, and cross-functional teams to ensure seamless execution of client programs.

Drive client and business success. Lead and execute mutual business goals for Acosta and its clients by translating client objectives into clear, actionable plans that support sales growth and operational excellence.

Own assignment setup and communication. Ensure every assignment is set up accurately in 360, including online scheduling and call report configuration, while clearly communicating requirements, updates, and changes to internal stakeholders.

Monitor performance and recommend improvements. Track progress against performance objectives for local business managers, identify gaps, and provide corrective actions or recommendations to improve in-store execution and deliverables.

Support and guide client service teams. Provide clear direction and ongoing support to client service team personnel to help achieve sales targets, team goals, and high client satisfaction.

Manage change with confidence. Coordinate and manage all job or service order changes, partnering closely with the Client Director and Service Coordinator team to ensure accuracy, alignment, and timely execution.

Maintain strong communication and reporting. Follow consistent communication and reporting procedures with your Department Manager, ensuring transparency, accountability, and alignment across teams.

Continuously learn and adapt. Build and maintain a strong understanding of 360 processes and best practices, staying agile as client needs and business priorities evolve.

Contribute beyond the job description. Perform additional duties as needed, supporting team success and continuous improvement across client service operations.

Qualifications

Education & Experience

High School Diploma or GED required

Associate degree, vocational, or technical degree preferred

Bachelor's degree preferred, particularly in Business, Marketing, Communications, or a related field

1–3+ years of relevant experience in client services, coordination, administrative support, retail, marketing, or a fast-paced business environment. Equivalent combination of education, training, and experience will be considered.

Knowledge, Skills & Abilities

Ability to successfully prioritize and manage multiple tasks and deadlines in a dynamic environment

Strong interpersonal, written, and verbal communication skills, with the confidence to collaborate across teams and communicate clearly with leadership

Working knowledge of 360 processes or the ability to quickly learn and apply system workflows and best practices

Solid general business, planning, and organizational skills, with attention to detail and follow-through

Advanced proficiency in Microsoft Excel and strong working knowledge of other Microsoft Office applications (Word, Outlook, PowerPoint)

Ability to analyze information, apply logical thinking, and communicate insights effectively in both written and verbal formats, including preparing business communications for senior leaders

Proactive, results-oriented mindset with a strong sense of ownership and accountability

Personal & Professional Competencies

Strong analysis and comprehension skills

Sound judgment and decision-making abilities

Excellent time management and organizational skills

Consistent professional communication style and collaborative approach to teamwork

Physical Requirements

Ability to meet essential physical requirements, including:

Seeing

Color perception

Listening

About Us

Mosaic is a part of Acosta Group – a collective of the industry's most trusted retail, marketing, and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America. We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.