Associate Client Services Manager

Associate Client Services Manager

The Associate Client Services Manager is responsible for partnering with assigned clients to develop sales and execution plans for retail operations at the store level. Builds and maintains strong relationships with key client contacts while providing day-to-day account support.

Responsibilities:

• Manage all responsibilities for assigned clients.
• Contribute to the development of sales objectives, plans, policies, and procedures.
• Implement approved plans, policies, and procedures.
• Establish and maintain strong client relationships; provide timely market insights and clear communication regarding Product Connections programs and performance.
• Track, evaluate, and report on retail execution against plan; recommend improvements and corrective actions as needed.
• Coordinate and schedule field contacts with clients and internal teams.
• Recap retail activity and communicate results, issues, and recommendations to client contacts.
• Handle general client correspondence and ensure timely follow-up on requests.
• Lead quarterly business reviews and analytical planning sessions with clients.
• Develop and maintain sources of competitive intelligence and provide prompt, thorough reporting on promotions, pricing, sales trends, organizational structure, and policies; recommend programs to address competitive pressure.

Qualifications:

• Bachelor's degree (B.A.) or equivalent work experience.
• Maintain a professional image through appearance, attitude, and conduct.
• Collaborate with Client Service Managers, team members, and office staff to execute programs and follow company policies and procedures.
• Partner with clients by coordinating requests related to the retail sales team with management.
• Work with the Senior Client Services Manager or Director to develop business-building objectives for Product Connections and its clients.
• Demonstrated experience in retail operations and working knowledge of basic accounting principles.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and Sales Trak NG.
• Other skills: project management and research.
• Supervisory responsibilities: None.
• Work environment: Office environment.