Assistant Store Manager, Tech Support Google Store Retail San Diego
Acosta
Assistant Store Manager
The Assistant Store Manager of Tech Support manages the technical support team and oversees the customer repair journey. You will ensure that "Radically Helpful" customer solutions are delivered through efficient technical processes and expert problem-solving. This role manages the Tech Leads and Technicians, ensuring they meet performance targets while maintaining the highest levels of experience integrity. Salary: $82k-85k/annually
Responsibilities
Technical Oversight: Oversee the technician repair process, monitor repair trends, and manage the ticket creation workflow.
Solution Delivery: Assess customer support needs upon arrival and provide immediate, effective solutions for standard technical problems.
Complex Communication: Translate complex technical processes into understandable terms for customers and less-technical team members.
Team Supervision: Manage technical personnel to meet and exceed assigned goals for revenue, productivity, and customer reputation.
Operational Support: Partner with management to review staffing forecasts for product launches and manage inventory for repair parts.
Development: Observe and coach associates to provide feedback on consumer experience technique effectiveness and technical service.
Qualifications
Success Profile & Skills
Nimble Learning: Ability to quickly adapt to new technologies and support the team through rapid product evolutions.
Instills Trust: Displays high integrity while handling customer devices and ensuring personnel adhere to the Code of Business Conduct.
Problem Solving: Skilled at utilizing professional expertise to solve problems and resolve service escalations.
Experience: 3+ years of retail management in a high-touch technical customer solution environment.
Education: Bachelor of Arts Degree required.
About Us
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Administration
Position Type: Full time
Business Unit: Marketing
Salary Range: $82,000.00 - $85,000.00
Company: Mosaic Sales Solutions US Operating Co, LLC
Req ID: 19572