Customer Service Representative

Join the Acme Brick Family

Customer Service Representative

FLSA Status: Non-exempt

Acme Brick Company (a Berkshire Hathaway Company) has been operating for 130 years in 13 states in the south central/south eastern United States. Our vision is to be THE trusted materials solution for enduring beauty, safety, and strength in building communities. Our associates are our greatest asset and we strive to be a great place to work every day.

Summary

We are currently seeking a "best in class" Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and service issues as they arise and enter customer orders into the sales system. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You will be a strong and reliable support to company operations, maintaining procedures, communication and customer service. Not only will your efforts allow us to achieve organizational efficiency, you will nurture the pleasant work environment our people love.

Essential Duties and Responsibilities (other duties may be assigned)

• Communicate with customers by phone, email or in person on various concerns.
• Work with vendors and manufacturers on various concerns.
• Work with Acme production coordinators on product inquiries.
• Place purchase orders for tile, wood, stone and other masonry products with various manufacturers and vendors.
• Serves as a back up to other CSRs.
• Receive tile, wood, stone and other masonry materials into inventory through the operating system.
• As needed, assist warehouse and other associates with sample orders and verifying material from vendors.
• Order entry of sales orders and sales transfers.

Skills and Experience Required for Success

• 2+ years of related experience
• Must have excellent verbal and written communication skills
• Must be proficient in Microsoft Office and Excel (JDE experience preferred)

Competencies Required for Success

• Integrity
• Initiative
• Teamwork
• Customer Service Orientation
• Relationship Building
• Quality Focused

Education

High school diploma or equivalent required; some college is preferred.

We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.