Elearning Support Specialist - Remote Eligible

Elearning Support Member

Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.

Role Overview

Achieve is looking for an eLearning Support member who is driven by data, good at problem solving and ready to learn. Ensuring we are running teams effectively, processes are thoroughly executed and your team members are supported in their roles. You will be working hands on with customers and diving deep into finding solutions to day-to-day challenges.

Key Responsibilities

• Verify and update start dates for classes.
• Schedule tutoring sessions according to instructor schedules.
• Monitor lessons to evaluate appropriate start and end times.
• Assist in queries related to the Learning Management System (Moodle)
• Respond to and handle complaints and concerns related to eLearning.
• Provide effective chat support with strong communication abilities.
• Execute schedule coordination tasks as assigned.
• Offer dedicated support to both instructors and customers, ensuring a positive experience.
• Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.
• Assist curriculum team in feedback on course materials (and if you are creative you can even get in the mix!)

Required Qualifications

• High school diploma and scheduling expertise are preferred.
• 1 year of working experience in customer service, educational - or operational support.
• Tech-savvy and highly capable of navigating and improving an eLearning environment.
• Ability to manage multiple projects and deadlines.
• Strong critical thinking and decision-making skills.
• Thrives in an independent, fast-paced work environment.
• Proficient with Microsoft Office and Google Workspace productivity software.
• Fluent oral and written communication skills in English.

Job Details

Type: Full-Time Schedule: 5 PM – 1 AM shift, requiring one weekend day and four weekdays per week. Remote: 100% Online