Commercial Lines Account Manager

Commercial Lines Account Manager

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Account Manager to their Atlantic Pacific Insurance team in Palm Beach Gardens, FL.

The Commercial Lines Account Manager performs the essential functions of the position, which include aiding Producers and clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meet service and sales delivery standards and perform essential functions to the quality and service standards developed by the agency.

Essential Functions:

• Provide technical support; specifically in analyzing client needs, coverage forms and quotations.
• Occasionally accompany Producer on prospect and client meetings.
• Complete applications for house accounts. Request applications from Producer accounts. Submit applications to eligible and appropriate carriers; follow up to ensure timely receipt of quotations and policies.
• Order and issue binders, certificates, policies, endorsements and other related items; verify their accuracy; forward them to client with appropriate correspondence.
• Determine if direct or agency billing is appropriate and invoice accordingly.
• Prepare summaries of insurance, schedules and proposals as needed.
• Process renewals in coordination with Producers or house accounts according to agency procedures.
• Review audits of policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Verify policy and policy change information, facilitating corrections when necessary.
• Process incoming mail and phone requests, responding promptly and appropriately.
• Determine reasons for requests for cancellations; act to save accounts; notify Producer prior to cancellation.
• Process and follow up on cancellation requests to carriers to ensure accurate and timely resolution; maintain agency in financial equity whenever possible.
• Assist clients in submitting first reports of claims, facilitate prompt response from carrier staff and follow up on claims status, according to agency procedures.
• Identify exposure to loss and recommend appropriate coverages in coordination with Producer.
• Set priorities and manage work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Attempt to round out accounts offering other lines of insurance.
• Reconcile expired list and receivables monthly.
• Attend all training offered by the company.

Competencies & Qualifications:

• Two years of related work experience or relevant coursework
• Positive, enthusiastic personality
• Good oral and written communication skills

Education & Experience:

• High School Diploma or GED (two years college or equivalent work experience preferred)
• Minimum 3+ years insurance experience preferred
• Must possess state required 4-40, 2044 or 2-20 insurance license