Operations Officer

Operations Officer

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across UK, Europe, Canada, and Australia enabling them to send money across border in over 100 countries.

Job Description – Operation Officer

Job Title: Operations Officer

Department: Operations

Reporting To: Assistant Manager – Operations Unit

Company Name: ACE Money Transfer

Location: ACE Tower, GT Road, Kharian, Punjab.

Employee Type: Full Time / Contractual

Key Responsibilities

Ensure payments are processed accurately and on time through API, FTP, and system logs.

Make necessary changes to backend payments to help resolve customer issues.

Handle payment cancellations and ensuring 0% error.

Follow up properly on support tickets raised by the Customer Experience (CX) team.

Help arrange and send proof of payment for chargeback cases.

Check and follow up on emails regularly to resolve any pending tasks.

Monitor recovery transactions and follow up to ensure they are completed on time.

Work closely with other departments to solve any operational issues.

Make sure to follow up on all open CX tickets within the given time (SLA).

Keep an eye on the system to catch any delays or problems in payment processing.

Maintain and update the daily partner challenge report.

Identify and fix any problems related to operations or payments before they grow.

Ensure all processes follow the rules and regulatory standards.

Prepare regular reports and highlight any pending or delayed issues.

Work well with your team to keep operations running smoothly.

Quickly report any risks or issues that could affect payment processing to the Operations Specialist.

Any additional task given by the OPS Specialist or Department Manager.

Make sure the department KPIs (Key Performance Indicators) are met.