IT Support Officer

IT Support Officer

We are looking for a motivated and detail-oriented IT Support Officer to join our IT team. The ideal candidate will assist in providing technical support, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth daily operations. This position offers an excellent opportunity to gain hands-on experience in a professional IT environment and develop technical and problem-solving skills.

Key Responsibilities:

• Provide first-level technical support to end-users via in-person, email, or remote tools.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
• Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
• Support user account management, password resets, and access requests through Active Directory or similar systems.
• Install and update software applications as per company policies.
• Assist with network troubleshooting and connectivity support (LAN/Wi-Fi).
• Ensure compliance with IT policies, procedures, and security standards.

Required Skills & Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with networking fundamentals (LAN, IP addressing, routers, switches).
• Understanding of Microsoft 365, Active Directory, and basic IT security concepts.
• Strong problem-solving and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to learn new technologies and take initiative in problem-solving.