Ace Handyman Services - Training And Onboarding Specialist - Remote Eligible

Ace Handyman Services Training And Onboarding Specialist

Ace Hardware Home Services is now Bringing Helpful to Your Home℠ through a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Handyman Services is changing the home improvement industry. We provide a professional, reliable service to customers, create a special place for talented Craftsmen to work, and help our owners rapidly create wealth in a high-margin business.

The Training and Onboarding Specialist will partner with new Franchise Owners during the most important phases– preparing and opening their business! This role is the primary point of contact for Franchise Owners as soon as they enter the network and up to their 2nd week of opening. The Training and Onboarding Specialist will directly impact franchisee profitability, employee retention and sales growth. This role will report to the Training Operations Manager.

Focus areas include (but are not limited to):

• Franchise Owner fulfillment of objectives & engagement in the onboarding process
• Coaching existing and tenured Franchise Owners virtually and in-person
• Facilitating virtual, webinars, and in-person classrooms for content Delivery
• Facilitating New Office Openings (which includes up to 50% travel per month)

Franchise Owners spend up to 16 weeks preparing for their GoLive week, and learning the Best Demonstrated Practices of the system. During onboarding, the Training and Onboarding Specialist (TOS) guides Owners through setting up their business and ensure best demonstrated practices are followed. The TOS performs daily administrative duties while documenting and facilitating all relevant conversations with Owners and their staff. In addition, there is an emphasis to expose new owners early to Ace Handyman Services' culture, model, and Service Path. Depending on needs, the TOS may perform the initial on-site visit during GO Live to reinforce that training and bolster the confidence of the Franchise Owner's new TEAM.

What you need to succeed:

• Reliable, accountable, and professional at all times
• Ability to travel up to 50% of the time
• Positive, motivating, and effective interpersonal communication skills (verbal and written) – a pleasant demeanor but ability to be firm regarding deadlines and expectations
• Competencies and excellence in project management, customer focus, business acumen, implementation/facilitation, training, and relationship building & influencing
• Degree in Business, Marketing, or Education, or 3 years of Franchise Experience preferred
• Ability to effectively oversee multiple projects simultaneously while adhering to timelines
• Must be a high producer in autonomous working situations and a self-motivator
• Identify process opportunities and develop strategies for execution
• Able to be flexible and adaptable to last-minute schedule & travel changes
• Software experience preferred but not required: ServiceTitan, Monday.com, HubSpot, & Power BI.
• Ability to ask lots of questions, digest information, and seek new and innovative solutions.
• Must have a "whatever it takes" attitude and be adaptive to the growing franchise system with an evolving Service Path & work environment – helping the company go from Good to Great.
• Knowledge of home repair and light remodeling a plus

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable plans and policies.