Customer Service Associate: Ope/service & Rental

Customer Service Associate: OPE/Service & Rental

We're seeking friendly, customer-focused team members who are eager to learn and serve their community. Whether you bring experience in rentals, service, or outdoor power equipment or are ready to be trained, we'll give you the tools and support to succeed!

Work/Life Balance:

We believe life outside of work matters. Schedules are posted two weeks in advance, making it easier to plan around family, school, or personal commitments. Open communication and teamwork help us keep that balance strong.

Locally Owned:

Kabelin Ace Hardware has been locally owned and operated for over 100 years. We're proud to serve our communities, and we care deeply about both our employees and our customers.

Perks & Benefits:

• Employee discounts (including warehouse price, UPS & Rental)
• Vendor discounts and product training opportunities
• Closed three major holidays: Easter, Thanksgiving, and Christmas
• Paid vacation and sick time accrual*
• 401(k) with company match*
• Health, Dental, and Vision insurance with a company-paid portion*
• *Available for full-time team members

Learn & Grow:

At Kabelin, your career goes far beyond the counter. From day one, we'll provide hands-on training to build your knowledge of rental tools, outdoor power equipment, and small engine service. As you grow, you'll gain valuable skills in customer service, equipment coordination, and inventory management.

** Interested in advancing your skills with STIHL Training?

Kabelin Ace will sponsor hands-on training to help you get there! We invest in our OPE associates by covering training costs, so you can build confidence, deliver WOW service to our customers, and prepare for future career growth.

Position Overview:

The Customer Service Associate - OPE/Service & Rental is responsible for delivering exceptional customer service, processing sales efficiently, and supporting the overall success of the store. This includes assisting customers in the retail store with outdoor power equipment (OPE), as well as providing support at the service and rental counter. The associate should adapt to the company's needs while embracing Kabelin Ace Hardware's Core Values:

Helpful | Excellence | Learning | Positivity | Integrity | New Ideas | Growth.

Key Accountabilities:

• Fully embrace and demonstrate Kabelin Hardware's Core Values. Helpful, Excellence, Learning, Positivity, Integrity, New Ideas, Growth.
• Ensure each customer receives outstanding service by following the WOW process:
• What Can I help You Find?
• Offer Everything Need
• Warm Thank You
• Assist customers with equipment rentals, returns, and related contracts using correct systems
• Provide accurate and efficient service at the register, service counter, and sales floor.
• Provide knowledgeable recommendations based on rental inventory and customer needs.
• Assist customers in identifying and ordering replacement parts from inventory or vendors.
• Promote kabelinrental.com and kabelinacehardware.com.
• Execute daily operational goals and priorities as assigned by store management via Trello.
• Assist customers in locating products in-store, online, or by processing special orders.
• Actively participate in daily huddle meetings to align goals and expectations.
• Uphold merchandising and store cleanliness standards to ensure a safe and presentable environment.
• Support the team in receiving new shipments and maintaining an organized back stock area.
• Respond promptly to safety issues and report concerns to the management team.
• Maintain awareness of shoplifting activity and take appropriate action when necessary.
• Educate customers on the benefits of the Ace Rewards program and encourage participation.
• Answer phone calls and assist customers with inquiries.
• Actively participate in training and development opportunities for personal growth and peer support.
• Maintain awareness of all promotions and advertisements to better assist customers.
• Adapt to various roles and responsibilities based on the needs of the business.
• May operate company vehicles or accompany drivers on deliveries as a ride-along to assist with deliveries.
• Exhibit a strong work ethic, flexibility, punctuality, and a positive attitude.
• Be an Energy Giver, contributing to a supportive and motivated team atmosphere.

Minimum Qualifications:

Education/Experience:

• High school diploma or GED, or currently enrolled and on track to graduate.

Skills/Knowledge:

• Commitment to service excellence and customer satisfaction.
• Strong interpersonal skills with the ability to work as part of a team.
• Knowledge of retail computer systems and electronic cash registers is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and maintain a professional demeanor.
• Willingness to learn new skills and adapt to changing priorities.
• Flexible availability, including evenings, weekends, and holidays, to meet business needs.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and move boxes of merchandise and fixtures throughout the store.
• Capability to perform all functions as outlined in the job description.

Benefits

• Flexible schedule
• Employee discount
• Paid training