Operations Manager Hybrid Delmarva Area

Field Operations Coordinator

We are looking for a calm, organized, and reliable Field Operations Coordinator to help oversee daily operations. This hybrid role bridges ownership and our field technicians — ensuring schedules run smoothly, jobs are completed accurately, customers are cared for, and revenue goals are consistently met.

This is a great fit for someone with a background in property management, service operations, or similar roles who enjoys problem-solving, supporting a team, and keeping operations running efficiently.

What You'll Do:

• Coordinate and optimize technician schedules to maximize productivity.
• Support technicians in the field, ensuring they have what they need to succeed.
• Review completed jobs for accuracy, documentation, and customer satisfaction.
• Handle customer escalations with professionalism and empathy.
• Conduct follow-up calls with customers to confirm satisfaction.
• Generate and update estimates with accuracy.
• Monitor accounts receivable and follow up on outstanding balances.
• Act as the in-house expert on our field management software: Service Titan, helping streamline processes and reporting.
• Provide regular updates on key performance metrics.
• Perform other duties as assigned to support the business.

What We're Looking For:

• Experience in operations, dispatch, property management, or service-related roles.
• Proficiency with field management software ServiceTitan, a must.
• Excellent communication skills with both customers and field staff.
• Calm, organized, and able to juggle multiple priorities without losing focus.
• Strong problem-solving skills with a service-first mindset.
• Able to work independently and take ownership of results.
• Must be based in the Delmarva region — occasional travel is required for field support.
• Estimating and collections experience preferred.

What We Offer:

• Salary range of $48,000 – $52,000 annually (based on experience).
• 10 days paid time off annually.
• Hybrid role: mix of remote work and in-person support.
• Opportunity to grow with a family-owned business expanding across Delmarva.
• Supportive, close-knit team environment where your work makes a direct impact.

Flexible work from home options available.