Customer Service Representative

Customer Service Representative (CSR)

We are seeking a Customer Service Representative (CSR) to be the first point of contact for our clients. The CSR plays a key role in ensuring smooth daily operations by handling scheduling, service requests, and customer communications with professionalism and care. This position requires strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls, emails, and online inquiries in a professional, friendly manner
• Schedule appointments and dispatch craftsmen through ServiceTitan (training provided)
• Assist customers with service requests, estimates, and project updates
• Maintain accurate customer records and job details in the system
• Provide timely follow-up with customers to ensure satisfaction
• Handle customer concerns with empathy and escalate when needed
• Support office operations, including billing, invoicing, and payment collection
• Assist with marketing efforts such as social media posts and customer reviews
• Represent Ace in the community at events, and marketing to local businesses.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's a plus)
• 1–2 years of customer service or administrative experience preferred
• Strong phone and written communication skills
• Proficiency with Microsoft Office and ability to learn ServiceTitan
• Excellent organizational and multitasking abilities
• Problem-solving skills with a focus on customer satisfaction
• Positive, team-oriented attitude

What We Offer:

• Competitive hourly pay + performance incentives
• Paid training
• Friendly, supportive work environment

• The chance to be part of a trusted brand that makes a difference in the community
• Opportunity to grow and advance with the company

Compensation: $17.00 - $22.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.