Customer Service Representative And Digital Marketing Coordinator

Customer Service Representative & Digital Marketing Coordinator

Ace Handyman Services of North Dallas is one of the fastest-growing home repair, maintenance, and improvement companies in the area. We're looking for a dynamic and customer-focused professional to join our team.

This full-time position plays a key role in both customer experience and brand engagement. This person will serve as a point of contact for our clients while also managing our local digital marketing and social media presence. You'll work closely with our craftsmen, office team, and Operations Director to ensure smooth operations, outstanding customer satisfaction, and growth across all service lines.

Competitive pay, paid vacation, advancement & professional growth opportunities, regular performance and pay reviews, and a supportive, team-oriented culture.

Key Responsibilities

Customer Service & Operations:

• Serve as the first point of contact for incoming customer inquiries via phone, email, and web requests.
• Provide accurate job information, service education, and estimates; close sales over the phone.
• Schedule and dispatch craftsmen using company CRM and scheduling systems.
• Manage daily and weekly work schedules, ensuring optimal efficiency and customer satisfaction.
• Conduct post-service follow-up calls to ensure quality and resolve concerns.
• Accurately enter and maintain customer and job data in the CRM platform.
• Collaborate with the Operations Director and craftsmen to ensure seamless handoffs from scheduling to job completion.
• Support light administrative tasks such as filing, invoicing, and materials coordination.

Sales & Customer Growth:

• Work toward individual and team sales goals.
• Proactively engage existing customers for repeat and referral business.
• Educate clients on promotions, seasonal services, and membership programs.
• Participate in community events and local partnerships to support brand awareness and customer acquisition.

Digital Marketing & Social Media:

• Develop, schedule, and manage posts across social media platforms (Facebook, Instagram, Google Business, Nextdoor, etc.).
• Create engaging content that highlights our services, team, and community involvement.
• Respond promptly to social media inquiries, reviews, and comments in a professional manner.
• Collaborate with marketing partners and the Operations Director to align social strategies with overall business goals.
• Monitor campaign performance and social media analytics to optimize engagement.
• Manage local digital marketing efforts, including updating online listings, coordinating ad campaigns, and ensuring brand consistency.
• Assist in proofreading, photo selection, and content creation for marketing materials and newsletters.

Qualifications

• 1–3 years of experience in customer service, scheduling, or inside sales.
• Strong written and verbal communication skills; professional phone presence.
• Tech-savvy with proficiency in Microsoft Office, Teams, and CRM systems (ServiceTitan experience is a plus).
• Basic understanding of digital marketing, social media management, or content creation.
• Excellent organizational and multitasking skills with strong attention to detail.
• Positive, self-motivated, and collaborative team player.
• Reliable transportation and valid driver's license required.

Preferred Skills

• Experience in small business, home services, or franchise environments.
• Familiarity with Adobe, Canva, or similar design tools.
• Basic SEO knowledge or experience with online engagement metrics.
• Strong proofreading and marketing communication skills.

If you're passionate about helping others, love working in a fast-paced environment, and want to grow your career with a company that values community and craftsmanship—we'd love to meet you!