Customer Service Representative & Team Coordinator

Customer Service Representative & Team Coordinator

Benefits:

401(k)

Competitive salary

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Are you the kind of person who loves helping others, staying organized, and keeping a team running smoothly? If you enjoy talking with customers and being the dependable hub of a busy office, you'll thrive here. We're a locally owned Ace Handyman Services franchise backed by the trusted Ace Hardware brand—and we're growing fast. We're looking for a friendly, detail-driven Customer Service Representative & Team Coordinator to support our craftsmen, delight our customers, and help our office operate at its best.

What You'll Do:

Answer calls and emails with warmth and professionalism

Schedule services and guide customers through what we offer

Coordinate daily schedules for craftsmen and appointments

Maintain accurate customer records and job details

Communicate clearly with customers, craftsmen, and vendors

Gather project details, request photos, and support the creation of estimates

Work closely with the owner and field team to ensure great experiences

What You Bring:

2+ years in customer service, office coordination, estimating, or construction support

Strong organizational skills and ability to multitask

Friendly, clear communication skills

Comfort with Microsoft Word, Excel, Outlook, and Copilot

Experience with ServiceTitan or Jobber is a plus

Basic understanding of home repair or remodeling

A positive, problem-solving mindset

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.