Account Manager - Remote Eligible

Account Manager

An industry leader in banking technology seeks an experienced Account Manager to take over all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue streams from existing clientele.

As Account Manager, you will be responsible for meeting monthly and quarterly quotas while maintaining a high level of customer satisfaction. We're looking for a sales-oriented professional who values productivity and customer engagement.

This position is full time preferably in our Chicagoland area.

Responsibilities Include:

• Develop and oversee customer retention campaigns
• In-depth learning and understanding of our mobile and online banking products
• Coordination with technical support and implementation teams to make your clients happy
• Taking detailed notes on client requests, concerns, and interactions
• Ability to manage a dynamic workload with many concurrent tasks
• Tracking clients' current use of our software and creating some growth plan selling ancillary products.
• Hit or exceed sales quotas as established by the Account Management Lead.

Our Ideal Candidate Has:

• A two- or four-year degree
• Advanced problem-solving skills and communication abilities.
• An outgoing, assertive personality with the ability to anticipate customer needs and match them with the appropriate products and services.
• High-level organization
• Experience with Salesforce, JIRA Service Desk, or other Client Relationship Management software
• 2-3 years' formal experience in Account Management, especially if in the tech industry

Compensation, Benefits, and Perks:

• Compensation commensurate with experience
• Medical and dental insurance
• Paid vacation and sick leave
• Paid home internet
• Access to the company cabin in the Lake Tahoe area and our sailboats in the SF Bay
• An amazing team of insanely talented people who love what they do

About the company:

Access Softek is a rapidly-growing financial software company with 30 years of industry experience. Our apps are in use by over 450 financial institutions, helping them to reach millions of members and shape communities across the country.

With offices in Berkeley, New York, and Chicago, our team members enjoy a supportive yet fast-paced challenging environment. Come work for a company where every voice is heard, every idea encouraged, and every suggestion for lunchtime tacos graciously accepted.