Workplace Service Delivery Specialist

Client Visit Enablement Lead

The Client Visit Enablement Lead oversees and manages end-to-end logistics for client visits. This specialist role ensures seamless coordination across venues, transportation, food, materials, and technology. The following tasks are part of the Client Visit Enablement Lead's scope, but not limited to:

• Oversee and track logistics progress in the Workplan, including reference tickets for preparation and execution.
• Lead coordination with support teams (e.g., Workplace Ops, Security, ISA, M&E, Business Units) to ensure timely execution.
• Secure and confirm venues via Places based on the visit agenda (e.g., plenary, breakout, client townhall).
• Ensure venue setup aligns with planned activities (e.g., boardroom, townhall, lunch, floor walk).
• Review and approve Welcome Packs/Souvenirs, including delivery logistics.
• Ensure visitor badges are secured, tested, and properly labeled with appropriate access.
• Coordinate Welcome Screen setup with ISA/MST for approved venues.
• Arrange dedicated elevator access for external clients, in coordination with Security.
• Manage offsite lunch/dinner reservations and approve meal menus based on dietary preferences.
• Oversee generation and printing of individual Wi-Fi credentials for guests; ensure functionality and availability of backups.
• Coordinate with drivers for guest pick-up, arrival, departure, and any schedule changes.
• Collect and consolidate visit feedback from stakeholders and guests.
• Track and update total logistics-related visit expenses, ensuring accurate reporting.

Educational Requirement:

Must have:

• Minimum bachelor's degree

Internal:

• May consider non bachelor's degree but with relevant work experience

Skills and Qualifications:

Must Have:

• 4-6 years of experience in client visit management or related logistics coordination
• Experience in handling logistics, including transportation, security, and hospitality
• 2 to 3 years - Experience in handling resource / team

About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.