Workforce Services Senior Analyst

Workforce Services Senior Analyst

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for the quality assurance of Content Moderation whose role includes analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

What are we looking for?

• Production Planning and Scheduling
• Resource Capacity Forecasting & Planning
• Adaptable and flexible
• Ability to establish strong client relationship
• Commitment to quality
• Ability to manage multiple stakeholders

Roles and responsibilities:

• Analysis and solving of increasingly complex problems
• Interactions with peers within Accenture
• Some interaction with clients and/or Accenture management
• Minimal instruction on daily work/tasks and moderate level of instruction on new assignments
• Decisions impact own work and may impact the work of others
• Individual contributor and/or oversee a small work effort and/or team
• May require working in rotational shifts