Workforce Services Senior Analyst
Accenture
Workforce Services Senior Analyst
You will be aligned with our Customer Support vertical and help us in managing/resolving customer queries, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAs. The process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future. Design and implement strategies to assist our clients in their strategies to grow and acquire customers.
What are we looking for?
• Workforce Analytics
• Workforce Management (WFM)
• Adaptable and flexible
• Agility for quick learning
• Written and verbal communication
• Collaboration and interpersonal skills
• Ability to work well in a team
• Microsoft Excel
• Microsoft PowerPoint
Roles and responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts