Workforce Services Representative - Remote Eligible

Job Title

Join us in creating a vibrant environment where your expertise can truly shine! You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions that contribute to innovative solutions for work-related challenges. Your proficiency in Contact Center Workforce Management will be invaluable as you engage with others to foster a collaborative atmosphere. We are excited to see how your contributions will make a difference in our organization! Analyze workforce data to optimize staffing levels and improve service delivery. Develop and implement strategies for effective scheduling and resource allocation. Monitor performance metrics and provide insights to enhance operational efficiency. Collaborate with various departments to align workforce management with business objectives. Facilitate training sessions to enhance team capabilities in workforce management.

Here's What You Will Need:

• Advanced proficiency in Contact Center Workforce Management.
• Advanced proficiency in Customer Service Assessment and Planning.
• A minimum of 1 year of experience in relevant related skills.
• High School Diploma/GED in relevant field of studies.

Bonus Points If You Have:

• Advanced Reporting Design & Development.
• Intermediate Data Analysis.
• Expert Process Improvement.
• Advanced Communication Skills.
• Intermediate Project Management.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.