Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Configuration Database & CI Management, ServiceNow Tools Administration, ServiceNow ITOM Discovery. Good to have skills: NA Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education

Activities and Responsibilities: Configuration Management, CMDB & Asset Data Analysis, Bulk Data Loading, Queue Management for CI data management Tasks and Activities to manage lifecycle of CIs and Marriott's Asset/CI inventory, ITOM/Manual Discovery Experience and Qualifications: ServiceNow Foundation, ITIL v4, ITSM Processes Knowledge, ServiceNow Foundations Preferred: Certified Systems Administrator, ITOM Discovery or CMDB Certifications.

As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the development and maintenance of operational documentation to ensure clarity and consistency. Engage in continuous improvement initiatives to enhance service delivery and operational efficiency.

Professional & Technical Skills: Proficiency in Configuration Database & CI Management, ServiceNow Tools Administration, ServiceNow ITOM Discovery. Experience with incident management and problem resolution processes. Strong analytical skills to assess and troubleshoot complex system issues. Familiarity with IT service management frameworks and best practices. Ability to work collaboratively in a team-oriented environment.

The candidate should have minimum 3 years of experience in Configuration Database & CI Management. This position is based at our Bengaluru office. A 15 years full time education is required.