View All Jobs 165999

Technology Support Engineer

Design and deploy secure application packages across enterprise environments
Bangalore
Senior
18 hours agoBe an early applicant
Accenture

Accenture

A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.

Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Application Packaging

Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

Summary: The Application Packaging Engineer is responsible for designing, creating, testing, and deploying software packages across enterprise environments. This role ensures consistent and secure application delivery using tools like InstallShield, SCCM, Intune, and PowerShell. The engineer will collaborate with cross-functional teams, interact directly with customers, and maintain high standards of documentation and compliance. Strong communication skills and a proactive approach to troubleshooting and optimization are essential.

Roles & Responsibilities

  • Application Packaging & Lifecycle Management
  • Create and manage application packages using InstallShield, PowerShell App Deployment Toolkit, and other scripting tools.
  • Conduct discovery calls with application owners and coordinate packaging requests.
  • Perform conflict detection, resolution, and integration testing.
  • Deploy packages for User Acceptance Testing (UAT) and release through change management processes.
  • Maintain SOPs, best practices, and documentation for packaging procedures.
  • Ensure compliance with version control and configuration standards.
  • Deployment & Support
  • Deploy applications via SCCM and Intune to LAN and remote devices.
  • Provide L2/L3 support for packaging and deployment issues.
  • Troubleshoot failed deployments and proactively resolve incidents.
  • Monitor and report on deployment success and SLA adherence.
  • Support packaging for AVD environments and troubleshoot related issues.
  • Collaboration & Optimization
  • Work directly with customers to understand infrastructure and requirements.
  • Collaborate with developers, software owners, and support teams to ensure "right first time" delivery.
  • Recommend and implement improved toolsets and automation strategies.
  • Coordinate with third-party vendors and internal teams for release defect resolution.

Professional & Technical Skills

  • Hands-on experience with:
    • InstallShield, AdminStudio, Flexera
    • MSI packaging, App-V, MSIX
    • SCCM, Intune, PowerShell scripting
    • Ticketing tools: ServiceNow, TopDesk
    • MAC packaging (good to have)
  • Strong understanding of:
    • Windows OS architecture (Win 10/11), 32-bit and 64-bit systems
    • Application virtualization and deployment strategies
    • Troubleshooting tools: ProcMon, Orca, Picture Taker, InstallRite
    • Packaging for AVD and Citrix environments (XenApp, XenDesktop, NetScaler)
  • Excellent problem-solving, analytical, and communication skills
  • Ability to manage SLAs and deliver high-quality support services
  • Experience in developing and maintaining technical documentation and SOPs
  • Good to have certifications:
    • Microsoft Certified: Modern Desktop Administrator Associate
    • Flexera Certified Professional (InstallShield)
    • ITIL® Foundation Certification
    • Microsoft Certified: Endpoint Administrator
    • PowerShell Scripting Certification (recommended)

Additional Information:

  • This role requires coordination with global teams, application owners, and support groups.
  • Must be able to manage multiple priorities in a fast-paced environment.
  • Familiarity with enterprise ITSM tools and SLA tracking is preferred.
  • Expected to proactively recommend improvements in tools, processes, and technologies.
  • 5+ years of relevant experience in application packaging and deployment.
  • Minimum 15 years of full-time education, with a Bachelor or engineering degree.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™. Join Accenture to work at the heart of change.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

+ Show Original Job Post
























Technology Support Engineer
Bangalore
Engineering
About Accenture
A global professional services company offering consulting, technology, and outsourcing services to a wide range of industries.