Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Microsoft Teams Infrastructure

Minimum 2 years of experience is required. 15 years of full time education is required.

As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change and update knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential for issue analysis and resolution, making your role pivotal in maintaining seamless operations.

Roles & responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of operational procedures to enhance service delivery.
• Engage in continuous learning to stay updated with the latest technologies and best practices.

Professional & technical skills:

• Proficiency in Microsoft Teams Infrastructure.
• Strong understanding of incident management processes and tools.
• Experience with troubleshooting and resolving technical issues in a collaborative environment.
• Familiarity with change management practices and Request for Change processes.
• Ability to document technical procedures and create knowledge base articles.

This position is based at our Bengaluru office.