Technology Support Engineer

Technology Support Engineer

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Workplace Technology Solutions

Minimum 3 year(s) of experience is required. Educational Qualification: 15 years full time education.

As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze issues and work towards their resolution, contributing to a seamless operational flow within the organization.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and maintenance of documentation related to system configurations and procedures.
• Provide training and support to junior team members to enhance their skills and knowledge.

Professional & Technical Skills:

• Proficiency in Workplace Technology Solutions.
• Experience with cloud-based solutions and virtualization technologies.
• Strong understanding of incident management processes and tools.
• Familiarity with IT service management frameworks such as ITIL.
• Experience in troubleshooting hardware and software issues across various platforms.

This position is based at our Bengaluru office. A 15 years full time education is required.